Tracking order

Thank you for shopping at FallowGleam. We understand how important it is to know where your order is, and we are committed to providing you with a transparent and hassle-free tracking experience. Below you will find a step-by-step guide to monitor your package from our warehouse to your doorstep.

Step 1: Locate Your Tracking Number

Once your order has been shipped, we will send you a confirmation email from [email protected]. This email will contain your unique tracking number and the name of the shipping carrier (e.g., USPS, FedEx, DHL, or local postal service). Please check your inbox (and spam folder) for this message. If you do not receive it within 48 hours of shipment, contact us at the same email address with your order number.

Step 2: Use a Third-Party Tracking Tool

For a more comprehensive view of your shipment, we recommend using a reliable third-party tracking service. These platforms consolidate data from multiple carriers and provide real-time updates. Below is a recommended tool:

17Track

Visit 17Track

How to use:

  1. Go to the 17Track website.
  2. Paste your tracking number into the search bar on the homepage.
  3. Click the "Track" button.
  4. View the detailed status, including the last scan location, estimated delivery date, and any transit events.

17Track supports over 700 carriers worldwide and offers automatic language detection, making it ideal for international shipments.

Step 3: Understand Your Tracking Status

Common tracking statuses you may encounter include:

  • Order Processed / Ready for Shipment – Your package is being prepared at our warehouse.
  • In Transit – The package is moving through the carrier's network.
  • Out for Delivery – The package is with the local courier and will be delivered today.
  • Delivered – The package has been left at the specified address.
  • Exception / Delay – There may be a customs hold, weather delay, or address issue. Contact us at [email protected] for assistance.

Step 4: What If Tracking Information Is Not Updating?

It is normal for tracking to remain static for 24–48 hours after shipment, especially for international orders. If no update appears after 5 business days, please email [email protected] with your order number and tracking number. Our team will investigate with the carrier and provide a resolution.

Additional Tips

  • Save your tracking number in a safe place for reference.
  • Check the carrier's official website for the most accurate delivery window.
  • If you are not home at the time of delivery, check for a delivery notice or attempt to reschedule via the carrier's portal.

We hope this guide helps you stay informed every step of the way. For any further questions, please reach out to [email protected]. Thank you for choosing FallowGleam for your Top, Skirt, and Shorts needs.