Refund policy
At FallowGleam, we are committed to ensuring your satisfaction with every purchase of our Tops, Skirts, and Shorts. Please review our refund policy below for a clear understanding of your rights and our procedures.
Eligibility for Refunds
You may request a refund within 30 days of receiving your order. To be eligible, items must be unused, unworn, and in their original condition with all tags attached. We reserve the right to refuse refunds for items that show signs of wear, damage, or alteration.
Non-Refundable Items
The following items are not eligible for refunds:
- Final sale or clearance items
- Items damaged due to improper use or care
- Items returned without prior authorization
How to Request a Refund
To initiate a refund, please contact us at [email protected] with your order number and reason for the return. We will provide you with a return authorization and instructions. Please note that you are responsible for return shipping costs unless the item is defective or incorrect.
Refund Processing
Once we receive and inspect your returned item, we will notify you of the approval or rejection of your refund. If approved, your refund will be processed to your original payment method within 5-10 business days. Please allow additional time for your bank or credit card company to post the transaction.
Exchanges
We do not offer direct exchanges. If you need a different size or style, please return the original item for a refund and place a new order separately.
Damaged or Incorrect Items
If you receive a damaged, defective, or incorrect item, please contact us at [email protected] within 7 days of delivery. We will arrange a replacement or full refund, including return shipping costs.
Contact Us
For any questions regarding this refund policy, please email [email protected]. We aim to respond within 24 hours on business days.