Privacy policy

At FallowGleam, we are committed to protecting your privacy. This Privacy Policy explains how we collect, use, store, and safeguard your personal information when you visit our online store and purchase our products, including Tops, Skirts, and Shorts. By using our website, you agree to the practices described in this policy.

1. Information We Collect

We collect only the information necessary to process your orders and improve your shopping experience. This may include:

  • Personal Identification Information: Your name, billing and shipping address, and email address ([email protected] is our primary contact).
  • Payment Information: Credit card details or other payment method data, which is processed securely by our payment partners and not stored on our servers.
  • Order Details: Information about the products you purchase, such as sizes, colors, and quantities of Tops, Skirts, and Shorts.
  • Technical Data: Your IP address, browser type, device information, and browsing behavior on our site, collected via cookies and similar technologies.

2. How We Use Your Information

We use your information solely for the following purposes:

  • To process and fulfill your orders, including shipping and delivery.
  • To communicate with you about your order status, returns, or customer service inquiries via email at [email protected].
  • To improve our website, product offerings, and user experience.
  • To comply with legal obligations and prevent fraud.

We do not use your information for marketing purposes without your explicit consent, and we do not sell or share your data with third parties for their own advertising.

3. Data Storage and Security

We implement industry-standard security measures to protect your personal information:

  • Encryption: All data transmitted between your browser and our servers is encrypted using SSL/TLS technology.
  • Access Controls: Only authorized personnel have access to your data, and they are bound by confidentiality agreements.
  • Data Retention: We retain your personal information only as long as necessary to fulfill the purposes outlined in this policy, or as required by law. After that, it is securely deleted or anonymized.

4. Cookies and Tracking Technologies

Our website uses cookies to enhance your browsing experience. These may include:

  • Essential Cookies: Required for the website to function, such as remembering items in your shopping cart.
  • Analytics Cookies: To understand how you use our site and improve its performance.

You can manage your cookie preferences through your browser settings. Disabling certain cookies may affect your ability to use our site fully.

5. Third-Party Services

We may use trusted third-party service providers to assist with payment processing, shipping, and analytics. These providers are contractually obligated to protect your data and use it only for the services we request. We do not authorize them to use your information for any other purpose.

6. Your Rights

Under international privacy laws, including the GDPR and CCPA, you have the following rights regarding your personal information:

  • Access: Request a copy of the data we hold about you.
  • Correction: Ask us to correct any inaccurate or incomplete information.
  • Deletion: Request that we delete your personal data, subject to legal obligations.
  • Objection: Object to the processing of your data for certain purposes.

To exercise any of these rights, please contact us via email at [email protected]. We will respond to your request within the timeframe required by applicable law.

7. International Data Transfers

If you are located outside the country where our servers are based, your data may be transferred to and processed in a different jurisdiction. We ensure that such transfers comply with applicable data protection laws and that your information remains protected.

8. Children's Privacy

Our website is not intended for individuals under the age of 16. We do not knowingly collect personal information from children. If we become aware that a child has provided us with data, we will take steps to delete it promptly.

9. Changes to This Policy

We may update this Privacy Policy from time to time to reflect changes in our practices or legal requirements. Any updates will be posted on this page, and we encourage you to review it periodically.

10. Contact Us

If you have any questions, concerns, or requests regarding this Privacy Policy or your personal data, please contact us at [email protected]. We are here to help and will address your inquiry as quickly as possible.